Order Management with AI

AI-based processing of request

Process orders and inquiries automatically

Customers ask, the AI software supports with the generation of quotation and the processing of orders. Inquiry management using Natural Language Processing (NLP) with Deep Learning methods accelerates processes, increases employee productivity and boosts customer satisfaction. kinisto reads at a human level and recognizes relevant information – regardless of format. Data from inquiries can be matched with inventory data and orders processed quickly.

Increased productivity

Faster processing

Higher customer satisfaction

Shorter lead times

Reduced error rate

More security & transparency

Orders become data

Competitive advantage through AI-based request management

kinisto goes a big step further than conventional classification and data extraction systems. Based on Natural Language Processing (NLP) with Deep Learning methods, kinisto recognizes information in context and makes it usable.

Classification & Data Extraction

kinisto recognizes text modules, places them in context with each other and extracts the relevant information in a structured manner – regardless of the wording or form of the inquiry. Order data is thus available quickly and in a usable form.

Process optimization

Due to the fast availability of the information, orders can be processed much faster. The structured data can be matched directly (with product or service catalogs) and the orders can be processed further automatically.

Automate request management

AI makes the difference

Automatically process inquiries and orders

Digital processing of incoming inquiries and orders means process acceleration. From the type of goods to the quantity of goods to the customer’s data – kinisto not only recognizes information based on text and position recognition, but also reads the document like a human being. kinisto works contextually. This means that the text modules are recognized and then placed in relation to all other contents of a document. In this way, regardless of the form of the query, the actual content can be recognized and “understood” by the machine. The structured information can be processed directly without delay. The result: fast, efficient query management.

Inquiry and order entry

Fully automated Input Management

Inquiries and orders often reach companies in non-standardized formats and forms – specifications, for example, are in the body text of an e-mail. Fast, efficient and, above all, accurate extraction of the information contained ensures a transparent and usable database and enables targeted routing to the right following processes. With AI-based inquiry management, the error rate is extraordinarily low compared to manual processing – multiple processing is avoided.

Data Extraction & Matching

Decisive precision in inquiry management

The AI also recognizes information on requested services and products regardless of the exact wording or structure of the text. Automated matching with data from product and service catalogs enables processing to be accelerated significantly. Requests can be processed quickly, precisely and in a structured manner without having to manually match information.

Order changes

Fast response to change requests

Customers submit specifications, have additional requests or want to cancel orders. The use of AI technology makes it possible to categorize and assign these requests automatically and at very quickly. Not only the request management for new requests, but also the processing of change requests becomes more efficient and less error-prone.

KPIs, Controlling & Reporting

Evaluation of current order and inquiry data

The rapid availability of important key figures and data on incoming inquiries and orders provides companies with maximum transparency. Data on current and potential order volumes is in the system almost in real time. Important facts and key figures can be summarized with high precision and are a valuable basis for strategic corporate decisions.

Your solution for inquiry management in record time

Perfectly tailored to your company and your processes

More efficient, better performing, more precise: Automate your request management now with innovative technology. kinisto Order is ready for use in no time and can be seamlessly connected to existing systems.

As a specialist for process optimization, we would be happy to advise you on the use of the latest AI technology in inquiry management.

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