AI in the inbox
Fast and targeted processing of incoming e-mails not only ensures greater customer satisfaction, but also increases efficiency in general. The input management software kinisto recognizes information in context. Using modern AI technology, emails can thus be “read” and specifically assigned to the right subsequent process step or directly processed in a fully automated manner.
High-tech for e-mail processing
Based on Natural Language Processing (NLP) with Deep Learning methods, the input management software Kinisto recognizes information in context and makes it usable. As a “digital inbox,” kinisto extracts all business-relevant key information from incoming messages - regardless of structure, layout or input channel - and thus creates the basis for far-reaching automation of downstream processes as well.
Mail-AI: Classification & Data Extraction
kinisto recognizes all text elements contained in the message, puts them in context with each other and extracts the relevant information in a structured way - including sender information, the topic and specific questions.
Input Management: Process optimization
Based on the extracted information, targeted downstream processes can be initiated - such as automated transmission of the message to the correct recipient or updating the data in the CRM.
AI reads emails and "manages"
Automated email management is the key to successful communication management. The AI-based capture of content - even from non-standardized texts - lays the foundation for this. Depending on the industry or company, emails can be automatically categorized upon receipt, assigned to employees, filed in the right place, or workflows triggered based on the content.
Content statements
Emotional messages
Contact details
Appointment information
AI in customer service
AI technology means a new era for customer service. Processes that used to run manually can be largely automated: From the categorization and assignment of emails to the complete dark processing of change requests (for example, the IBAN, address of the customer). AI can read emails like a human - and initiate and/or execute the right follow-up actions accordingly. In practical use, AI performs routine tasks in customer service and provides support in more complex cases such as request management.
The system for AI and emails
With kinisto, tetrel offers an individually configurable AI system for the intelligent processing of emails - based on Natural Language Processing (NLP) with Deep Learning methods. kinisto can read complex, individually defined information from emails. This means, at the digital inbox, emails are processed specifically and depending on their content.
Use kinisto to automate your inbox and benefit from the latest generation of AI technology - whether integrated into your software or seamlessly integrated into your company’s system landscape. We will be happy to advise you.
