Next generation sales, better customer service, optimized operations
Artificial intelligence changes processes along the entire value chain in the telecommunications sector. The business structure and operating model with its large amount of data are an ideal environment for the successful use of AI. Significant revenue increase and cost reduction are not only possible, but the norm.
Profitable fiber optic expansion
Use intelligent sales and marketing solutions for a profitable expansion of fiber optic infrastructure.
Higher customer satisfaction at lower costs
More than chat bots: modern natural language processing enables better customer management processes.
Open up data silos
Through semantic algorithms, data silos can be opened up faster and more accurately than before.
Successful sales, high customer loyalty and useful support for employees: Rapid improvements through the use of AI are possible especially in customer-related areas such as sales and customer management. In addition, the calculation and planning of fiber optic expansion can be carried out more efficiently and cost-effectively with intelligent systems.
In the telecommunications industry, large amounts of data with relevant customer information are often distributed over several systems - in many cases without a unique ID. Thanks to AI-based matching, data silos can be linked more quickly and accurately.
Whether in fixed or mobile communications, AI ensures that every sales employee can work efficiently. Leads can be pre-qualified and prioritized by intelligent systems - taking into account current trends and market developments.
A large customer base also means a lot of potential, which is often not fully utilized. Intelligent systems help to better monetize the potential of new and existing customers. For example, algorithms reliably forecast purchasing behavior and provide concrete product and channel recommendations.
Systematic classification of e-mails and customer data for intelligent prioritization - with AI, customer care becomes structurally simpler and more targeted. This increases customer satisfaction while simultaneously reducing costs. Processes based on paper forms and free text are automatically processed by intelligent text engines and the data is immediately interpreted for further processing.
Building out new areas with fiber optic infrastructure requires an exact calculation of costs. AI helps to select the most profitable development areas and to plan the optimal route.
Customer potentials are identified and evaluated in advance with AI - so it is already clear at the planning stage what additional sales potential will be unlocked by a route. Sales activities can be controlled in a targeted manner.